Legal
Complaints
How Emirex Finance handles this area.
Draft for review. This wording is a starting structure only and must be reviewed by a legal or compliance adviser before publication.
How to complain
If you are unhappy with our service, please contact us at info@emirexfinance.co.uk or call 07828 050305 (Monday to Friday, 09:00–17:30). Postal address: 53 Eldon Road, Luton, England, LU4 0AY.
What happens next
We will acknowledge your complaint within timescale and aim to send a full response within timescale.
Complaints about a finance provider
Decisions about whether to offer finance, and the terms of any finance, are made by the finance provider. Complaints about those decisions should be made to the provider under its own complaints procedure.
If you remain unhappy
Confirm with your adviser whether any external dispute resolution scheme applies and add its details.